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Hospiten Puerto Vallarta elevates its commitment to Quality and the Environment with new International Certifications ISO 9001 and 14001

By Tribune Travel

March 20, 2024

Hospiten Puerto Vallarta, a benchmark in quality medical care for both national and international patients, is pleased to announce that it has obtained the prestigious international certifications ISO 9001 and 14001. These achievements reflect the hospital’s ongoing commitment to excellence in patient care and environmental protection.

The certification ceremony, conducted by representatives from AENOR in Mexico, was attended by the company’s CEO, Juan José Hernández; Vice President and CEO, Pedro Luis Cobiella; Director General of America, Arjen Ronner; Director General of Mexico, Mario de la Torre; and Corporate Medical Director of Mexico, Dr. Ítalo Sampablo Lauro.

These certifications represent a significant milestone for Hospiten Puerto Vallarta and demonstrate the Adaptation of the Quality System to the Standards of the Hospiten Group, an international medical-hospital network renowned for its excellence in medical care.

Hospiten Certifications

Customer Orientation and Respect for the Environment

Hospiten Puerto Vallarta has strengthened its commitment to customer satisfaction by implementing work processes designed for all areas of hospital care. This approach ensures a positive and personalized experience for each patient.

The ISO 14001 certification underscores Hospiten Puerto Vallarta’s commitment to environmental protection throughout its operations. The hospital is committed to reducing its environmental impact and promoting sustainable practices in all facets of its activity.

Continuous Improvement in Service Provision

The implementation of the quality system not only represents an achievement in itself but also marks the beginning of a process of continuous improvement in service provision. Hospiten Puerto Vallarta is committed to constantly evaluating its processes and practices to identify areas of opportunity and further elevate quality standards.

Juan José Hernández, President of the Hospiten Group, expressed his satisfaction with Hospiten Puerto Vallarta’s new international certifications, “as they reflect our commitment to excellence in medical care and environmental sustainability. These certifications not only validate the hard work done by the entire team at Hospiten Puerto Vallarta but also reinforce our promise to deliver exceptional service to all our patients.”

“This is not just a static achievement but a starting point to continue raising the standard of excellence in medical care and environmental management. Hospiten Puerto Vallarta understands that the pursuit of perfection is an endless journey, and they are committed to continuing to evolve and grow to meet the changing needs of society and the world around us,” shared María Fernanda Subizarreta, Key Accounts Manager at AENOR Mexico.

About the Hospiten Group:

The Hospiten Group is an international healthcare network committed to providing maximum quality service, with over 50 years of experience, operating 20 private medical-hospital centers in Spain, the Dominican Republic, Mexico, Jamaica, and Panama, and over 100 outpatient medical centers under the Clinic Assist brand. Founded by Dr. Pedro Luis Cobiella, it annually serves more than two million patients worldwide and employs a staff of over 5,000 people.





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